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FAQs

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There are lots of questions here so we have grouped them into different headings. If you don't find the answer in one section, try another similar one.

General

IKIO is a leading US-based LED Lighting manufacturer of Commercial, Industrial and Multi-family Residential / Hospitality, Hazardous Location and Solar Outdoor Lighting applications. With a wide range of sustainable products, we deliver the right solutions and value for your LED Lighting requirements, thanks to our constant research & development (R&D) and vertically integrated infrastructure. With an in-process rejection rate of less than 0.68%, we have demonstrated that we truly believe in ‘quality over everything’ philosophy.

We are based out of United States, with our office in Indianapolis, IN.

Yes, we do manufacture our own products at our 6 state-of-the art manufacturing plants that also puts us in a position to give you direct-from-factory advantage.

Yes, we do keep stocks in the US, which allows for quick delivery of products.

One of the fastest growing American LED companies.

6 state-of-the-art in-house manufacturing plants having a combined manufacturing capacity of 10 million fixtures annually.

One-stop destination for all kinds of application requirements – Commercial, Industrial, Multi-family Residential/Hospitality, Hazardous Location and Solar Outdoor Lighting.

1200+ DLC listed products.

Consistent focus on R&D.

Major quality certifications like ISO 9001, 14000 & 18001, RoHS, UL, and OHSAS.

We are glad to share our completed projects with you. Here’s the link to our Case Studies.

LED LIGHTS

LED, also called light emitting diode consists of multiple layers of semi-conducting material. When the diode is being used with direct current, light is produced in the active layer. They convert electricity to light more efficiently than other light sources.

LEDs will reduce your energy consumption by at least 40%, and as much as 80%, depending on the light you choose and the light being replaced. With LEDs lasting up to 100,000 hours, they can also reduce maintenance costs on your lighting.

In terms of operations and value for money, LEDs are the best choice, since you only have to pay up-front once. They last longer than fluorescent and incandescent light bulbs, and have better light output & quality. What’s more, using LED lighting products can also make you eligible for rebates according to US Department of Energy guidelines. You can check out the Database of State Incentives for Renewables & Efficiency for more details.

While LEDs have numerous advantages over traditional lighting fixtures, some of the most prominent are listed below:

  1. An immediate reduction in your electricity bills.
  2. LED fixtures are extremely efficient while converting electricity into light. Hence, less heat produced.
  3. LED bulbs last longer (50,000 to 100,000 hours).
  4. They do not contain hazardous materials like mercury.
  5. With no hazardous parts, you can easily reclaim most components, making them highly recyclable.

LED lights can be used anywhere just like any lighting device or product. Its application can be seen in commercial properties, manufacturing & industrial spaces, residential & hospitality properties, horticulture operations, and even hazardous locations.

Technical

Appropriate wattage :- While LEDs are designed to be energy efficient and require less wattage for maximum efficacy, knowing the right wattage requirement according to your lighting needs and fixture is crucial. For example, LEDs using 12 watts may produce 800 lumens.

Apt for application :- Make sure that the LED product you are buying is specifically designed for the application for which you intend to use it. You should also check if the product comes with an in-built driver or requires an external control.

Sturdy depending on surroundings :- Check that the product’s sturdiness matches or is designed for the intended application. You may notice that LED products designed for application in Hazardous Locations tend to have more rugged appearance, sturdy built, and are explosion proof.

Efficacy refers to how well a source produces visible light. It is determined by effective or sufficient level of visibility created from a light source in a particular space. Lumen per watt (lm/w) is used to measure luminous efficacy of a light source. It quantifies the rate of energy transfer in an electrical source where watt is the energy and lumen is the amount of light produced from that energy. A higher lm/w number means less energy required to produce maximum light.

First, not all LEDs are dimmable. In order to allow dimming, the driver must be designed accordingly. Second, the right type of dimmer needs to be bought for the luminaire. Most retail stores now carry dimmers specifically designed for LED bulbs. Please note, if you purchase a non-dimmable LED bulb and try to dim it, it will cause the bulb to fail and also void the warranty.

No, LED bulbs do not contain mercury or any other hazardous metals or chemicals. Our products are rated and certified by UL and RoHS for their safety. CFLs and fluorescent contain a very small amount (3-5 mg) of mercury which raises risks of polluting air and water during its disposal. When LED luminaires eventually fade away or degrade, no special procedures are needed to dispose them off.

Yes, they will fade as the bulb gets close to the end of its operating life. But this process is very gradual and hardly noticeable. This is called Lumen Degradation and is denoted on the website as L70. L70 is the amount of time the light takes to get to 70% of the initial lumen output.

There are several types of LED lights that are specifically designed to be waterproof and suitable for damp locations. The best products come with wet-location rating and damp-location rating according to UL lighting standards

Color Rendering Index (CRI) is used to figure out how much an LED light source accurately illuminates an object’s true colors. An LED product with a high CRI value of 80 and above is considered the best.

Correlated Color Temperature (CCT) refers to the color of a light source, in this case an LED light source, and its unit of measure is Kelvin (K). The degree of CCT determines whether a light has cool or warm tones. For example, a CCT range between 3000K – 5000K means the light source has neutral to cool tones, and suitable for creating crisp and alert environment in busy spaces.

A ballast compatible tube is one where you can pull out the existing tube, leave the ballast installed, and install the LED replacement tube.

No, but ballast compatible tubes work with most electronic ballasts.

When designing lighting in residential, industrial, or institutional projects, a photometric analysis is a prerequisite to control costs and increase the productivity of the light fixtures

Its purpose is to study how light leaves a fixture and spreads into the application area. Specifically, it is the science of measuring light as perceived by the human eye. In large projects, photometrics play an important role in allowing lighting designers to understand how much light will be enough. It enables in confirming the level of brightness, intensity and more. It also helps in understanding lighting costs and calculating energy requirements.

Industry Standards

The mark of good LED lighting products can be seen in the form of certifications that conform to industry standards like RoHS certification, and fulfil UL, OHSAS, and DLC guidelines.

The Restriction of Hazardous Substances Directive (RoHS) restricts the use of certain hazardous substances in electrical and electronic equipment. LED products with RoHS certification assure not just quality but sustainable practices as well.

Underwriters Laboratories (UL) is a global safety certification company that provides the expertise and insights required to solve various challenges in businesses. They help companies achieve their safety, security, and sustainability goals, and ensure they accomplish regulatory compliance.

Occupational Health and Safety Assessment Series (OHSAS) is an international standard of certification that provides regulations and ensures stringent occupational safety standards. LED companies that are OHSAS certified can be trusted to manufacture some of the best lighting products in the world.

DLC is DesignLights Consortium, the governing body that certifies the quality and efficiency of LED Lights. It is a standard similar to Energy Star. A DLC Qualified product may be eligible for rebates.

Ingress Protection or International Protection rating is a set of codes implemented to classify and rate the degree of protection provided by mechanical casings and electrical enclosures against different elements like dust and water, intrusion, accidental contact, etc.

IP65 and IP66 rated LED products offer some of the following advantages:

  1. Complete protection from dust, oil, and other types of non-corrosive material
  2. Complete protection from contact with enclosed equipment
  3. Protection from water; water projected by nozzle against light enclosure from any direction
  4. Protection from water, even from powerful jets
  5. Engraving, silk-screening, and anodizing
  6. Custom with cutouts, insulation, hinges, latches, or locks
Shipping & Return

All shipments shall be FOB Seller’s facility in Indianapolis, Indiana or such other shipping point as Seller shall designate (“Shipping Point”) (North American sales only; international sales shipping term will be as designated by Seller on the Order) unless otherwise stated on the Order. For international sales and shipping, terms will be designated by seller in the quote or in the order acceptance. Seller may make partial shipments for any Order, and each partial shipment may be invoiced by Seller, but no partial shipment will relieve Buyer of its obligations under the remainder of the Order. Please go through our Terms & Conditions of Sales for more information.

Unless you have a separate agreement with IKIO, or except anything defined as non-returnable product, all new, unused products may be returned within 15 days from the date on the invoice or packing slip for a credit or return of the purchase price of the product; minus any shipping and handling fees and any associated restocking fees. You can fill the MRR (Material Return Request) form here: Material Return Request Form. For more information, please click on this link: Terms & Conditions of Sales

Payments & Warranty

Unless otherwise set forth on the Confirmation, the payment terms are prepaid. Interest at the rate of the lesser of 1.5% per month or the highest rate permitted by applicable law will be charged on past due amounts. Read more at IKIO Terms & Conditions of Sales.

IKIO has tied up with multiple financing partners, which can help you get payment terms of up to 90 days. For more details please get in touch with us on the numbers provided or by simply filling up the form. Contact Us.

Seller provides to Buyer all transferable warranties (Parts & Labor) made to Seller by the manufacturers or suppliers of materials for such Goods, for the warranty period provided by such manufacturer or supplier (the “Warranty Period”). You can go through our Terms & Conditions of Sales for more information on warranty policy.

For registering your product and / or warranty claims, please fill and submit your details via the Warranty Claims link.